Privacy Policy

Welcome to Snack'D ("we", "our", "us"). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit snackd.co.uk, make a purchase, or interact with us online.

1. Who We Are

Snack'D is a registered business based in the United Kingdom:
Snack'D
22 Berkeley House
Albany Road
Brentford
TW8 0ND
Email: happy@snackd.co.uk

2. Information We Collect

We collect information from you when you:

Place an order or subscribe to our snack boxes
Create an account on our website
Sign up for our newsletter or marketing updates
Contact us via email, chat, or social media
Browse our website (via cookies and analytics)

This may include:

Contact information: name, email address, delivery address, phone number
Payment details: processed securely via third-party providers such as Stripe or PayPal (we never store full card details)
Account information: login details, purchase history, preferences
Technical data: IP address, browser type, device, pages visited, and cookies
Messages or feedback you send to us

3. Information from Third Parties

We may receive information about you from third-party services, including:

Social media platforms (e.g., Facebook, Instagram, TikTok) when you interact with our pages or ads
Advertising and analytics networks (e.g., Google Analytics, Meta Pixel)
Email or marketing platforms that help us personalise communication
Partners or affiliates who refer you to our website

This information helps us understand our audience, improve our marketing, and offer a better experience. Any data we receive from third parties is handled in accordance with this Privacy Policy and UK data protection law.

4. How We Use Your Information

We use your information to:

Process and deliver your orders or subscriptions
Manage your account and provide customer support
Send updates, offers, or news (only if you opt in)
Improve our website and product experience
Comply with legal and tax obligations

We never sell your data to third parties.

5. Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience. Cookies help us remember your preferences and understand how visitors use our website.

We also use Google Analytics and may use Facebook Pixel to gather anonymous data about website usage. You can disable cookies anytime through your browser settings.

6. Sharing Your Information

We only share your data with trusted third parties that help us run our business, such as:

Payment processors (e.g., Stripe, PayPal)
Delivery and courier services
Email and marketing platforms
Website hosting and analytics providers

All partners are required to handle your data securely and in compliance with UK GDPR.

7. Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes outlined above or as required by law (e.g., for tax or accounting purposes).

8. Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent to marketing communications
Object to or restrict certain data processing
Request transfer of your data (data portability)

To exercise your rights, please contact us at happy@snackd.co.uk.

9. Data Security

We take your data security seriously and use appropriate technical and organisational measures to protect your personal information against loss, misuse, or unauthorised access.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on snackd.co.uk.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: happy@snackd.co.uk
Address: Snack'D, 22 Berkeley House, Albany Road, Brentford, TW8 0ND, UK