Terms & Conditions

By using our website or subscribing to our service, you agree to these Terms and Conditions, including any additional policies linked here or on our site.

If you do not agree, you may not access the website or use our services.

We may update or change these Terms from time to time by posting the revised version on our website. Your continued use of the site or service indicates acceptance of any updates.

Registered users agree to receive emails about promotions, offers, and updates (you can unsubscribe anytime).

All content on this website ("Content") — including text, images, descriptions, and prices — is provided for information only and may contain occasional errors or inaccuracies.

We reserve the right to correct any errors or update information without notice, including after an order has been submitted.

You may use the Content for personal, non-commercial purposes only. No content may be reproduced, modified, or distributed without our written permission.

Our subscription boxes bring you snacks from around the world each month.

Each box includes at least 5, 10 or 20 items, and:

• The Classic Box and Sharing Box include a drink.
• The Mini Box does not include a drink.

Boxes are curated monthly and contents vary based on availability. Images on our website are for illustration purposes only — the actual items may differ as we regularly rotate products.

Your first box may occasionally differ slightly from what current subscribers receive. This depends on stock levels and subscription volumes that month.

Products listed in our Shop section are also subject to change. Snack selections and packaging may vary, and all images are for illustration only.

Some products may contain or come into contact with common allergens such as nuts, dairy, gluten, soy, or eggs.

Ingredients are translated from the country of origin or provided by the importer, so we cannot guarantee their accuracy.

If you have severe allergies, please do not consume our products, as we cannot guarantee that cross-contamination has not occurred.

By purchasing a subscription, you agree to recurring payments according to your selected plan (monthly or quarterly).

Billing occurs on the 11th of each month (for monthly subscriptions) or at the start of each prepaid period for multi-month plans.

Gift subscriptions are paid upfront and cannot be refunded or cancelled.

If payment fails, you'll be contacted to update your payment details within 7 days or your subscription may be cancelled.

We aim to get your snacks to you as quickly (and as fresh!) as possible. 🍫

• Shipped during the first week of each month (unless stated otherwise).
• Free UK shipping on all subscription boxes.
• You'll receive a dispatch confirmation email when your box is on its way.

• Orders placed before 12pm are dispatched the same day; after 12pm, the next working day.
• Shipped via Royal Mail 2nd Class or Evri (estimated 2–3 working days).
• Delivery times are estimates only and may vary due to courier delays.

Shipping costs for shop orders are calculated at checkout based on weight and delivery method (Standard or Express).

It's your responsibility to collect undelivered parcels from your local delivery office.

If returned to us due to non-collection, an additional postage fee will apply for resending.

Currently, we only ship within the United Kingdom.

For international or bulk business orders, please contact happy@snackd.co.uk.

Delays caused by events outside our control (postal strikes, weather, courier issues) are not our responsibility.

If there's a substantial delay, contact us for assistance, a replacement box or a refund will be arranged where applicable.

If your order arrives damaged contact us within 48 hours or appears lost, contact us within 30 days of purchase.

We may investigate with the courier before issuing a replacement or credit.

Repeated claims of lost or damaged goods may result in account termination.

Because our snacks are perishable, we're unable to accept returns once your order has been dispatched.

If your order arrives damaged, is missing items, or has a quality issue, please contact us at happy@snackd.co.uk within 48 hours of delivery.

Include your order number and a photo of the issue so we can resolve it quickly.

Replacements or refunds are issued at our discretion.

You can cancel your subscription anytime via your account page before the next billing date.

Renewals occur automatically on the 11th of each month for the next period.

If you don't cancel before renewal, your subscription continues for the same duration.

We may terminate your membership for breach of these terms, misuse of services, or repeated lost/damage claims.

We may also discontinue access to our website or services at any time, with or without notice.

Prices are subject to change without notice (except active subscriptions, where we'll give at least 1 month's notice before any price adjustment).

If a product or subscription is discontinued, affected customers will be notified and refunded for any unused portion.

Our website may include links to third-party sites.

We are not responsible for their content, accuracy, or privacy practices.

Please review third-party policies before engaging in any transactions.

We don't guarantee that our service will always be uninterrupted or error-free.

All products are provided "as is" without warranties of any kind.

To the fullest extent permitted by law, Snack'd and its affiliates shall not be liable for indirect, incidental, or consequential damages arising from your use of our services or products.

You agree to indemnify and hold Snack'd harmless from any claim, demand, or damage arising from your breach of these Terms or your violation of any law or third-party rights.

Any comments, ideas, or submissions you send us may be used freely by Snack'd without obligation to compensate you.

You agree not to post unlawful, defamatory, or offensive material.

Your personal information is handled in accordance with our Privacy Policy, available on our website.

If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.

These Terms are governed by English law.

Disputes may be submitted for online resolution via the European Commission Online Dispute Resolution platform.

If you believe our site contains material infringing your copyright, contact us at happy@snackd.co.uk with proof of ownership and a removal request.

You may not use our site or content for unlawful, abusive, fraudulent, or harmful purposes.

We reserve the right to suspend access for any prohibited use.